-
Does the agency have a
consumer-driven approach? Are they willing to arrange dates and
times based on your schedule, not theirs?
-
Will the Caregiver
perform personal care activities like bathing and dressing (not
simply handing the client soap or an adult brief)?
-
Will the Caregiver drive
the Client to appointments?
-
Will the company quote
rates over the telephone?
-
Are the rates affordable?
-
Does the agency offer a
discounted, daily rate, or merely charge the hourly rate
multiplied by 24 hrs
-
Are all fees disclosed
(e.g., an extra, hidden charge for light housekeeping)?
-
Does the agency require
the client to lock-in to a long-term contract?
-
Will the office staff
make a free initial home visit to ascertain your needs?
-
Will you get ongoing (at
least monthly) phone calls to make sure you are satisfied with your
service?
-
Will you receive free
ongoing home visits?
-
Are the Caregivers paid
competitively so the agency can attract the best Caregivers in the
industry?
-
Does the agency conduct
behavioral-based Caregiver interviews before referral (not simply
orient applicants who register)?
-
Does the agency conduct
reference checks (rather than “contact” references for dates of
employment)?
-
Does the agency conduct criminal background checks?
-
Does the agency conduct health screenings and/or TB tests?
-
Does the agency check identity documents and ensure that the
Caregiver is eligible to work in the US?
-
Does the agency receive corporate oversight or have another external
quality review process in place to ensure adherence to quality
standards?
-
Is the agency responsive? Can they find a Caregiver who meets your
unique service needs?
